Privacy Policy
Privacy Policy
Your
privacy is important to us. This privacy policy explains what personal data we
collect from you when you visit our website at http://www.allledgroup.com/ (the “Website”) and how we use it.
Important Information
ALL LED
Limited is a company registered in England and Wales, Unit D1, Braintree
Industrial Estate, Braintree Rd, Ruislip, HA4 0EJ, Registration Number: 08904747 (“ALL LED”, also
referred to as “we, “us”
and “our”). We are the data controller
of your personal data. We can be contacted at dataprivacy@allledgroup.com
or +44(0)208 841 9000. We are a data controller registered with the Information
Commissioner Office Under Ref No. ZA242691.
1. What information we collect
2. Why we process your information
3. Your personal data and what we do with it
4. How we share your personal data
6. Cookies
7. How long we keep your information
9. Data Security
10. Third party links
11. Changes to this privacy policy or your
personal data
1. What information we collect
ALL LED collects personal data to operate effectively and provide
you with the best experiences with our products and services. You provide some
of this personal data directly when interacting with us, such as when you
submit your details to create an ALL LED customer account or contact us with a
query through our Website. We also collect personal data by recording how you
interact with our products and services by, for example, using technologies
like cookies on our Website.
Further information can be found in the Cookies section below.
Our services and our Website are not intended to be used by any
child under the age of 18.
The type
and amount of data we collect varies in function of your relationship with us
and is likely to include the following:
Name and contact data. We may collect your first and last name, email address,
postal address, phone number and other similar contact data such as delivery
address.
We do not
collect ‘special categories’ of personal data on race or ethnicity, religious
or philosophical beliefs, sex life, sexual orientation, political opinions,
trade union membership, or health information, or personal data on actual or
alleged criminal offences.
Technical data, such as your internet protocol (IP) address, browser type and
version, time zone setting and location, browser plug-in types and versions, operating
system and platform and other technology on the devices you use to access the
Website. We also use cookies to collect
personal data, which is set out in the Cookies section below.
Usage data, which includes information about how you use the Website and our
services, and any communications we may receive from you.
Your interactions with us. We collect the content of any messages, e-mails, letters you send
us, such as feedback and product reviews you write, or questions and
information you provide for customer support. This will include any messages we
receive from you via the Website.
2. Why we process your information
There are
several grounds on which we may collect and use your data, depending on your
relationship with us.
Because you have agreed. We may need your contact, identity,
technical and/or usage information to respond to a question you have asked us,
or to register you for an event that you have requested to attend.
If you apply for a position with ALL LED, we treat any information you
send to us as strictly private and confidential and will only use it in
relation to the application you have submitted.
If you sign
up to receive marketing communications from us, we will send you marketing
information that you have consented to receive. You have the right to withdraw
consent to marketing at any time by contacting us at dataprivacy@allledgroup.com.
Because we need it to execute or take steps to enter into a contract with
you. If you are
one of our customers, we collect or use your personal data because it is
necessary for the performance of a contract you are a party to, for instance to
process your payments or deliver goods you have ordered. We may also collect
your information because you requested us to take steps prior to entering into
a contract with us, for instance when you ask us to give you a quote.
Because it is in our legitimate interest. We also sometimes process your information in pursuit of our
legitimate interests to:
Ø improve our business and operate it efficiently;
Ø prevent fraud; and
Ø ensure general safety and security.
When we
process your information on that basis, we always make sure that we balance our
interest in having the information with your rights and reasonable expectations.
Because we need it to comply with the law. In some very rare cases, we will need to retain your information
because we are compelled to do so by law.
3. Your personal data and what it is we do with it
All LED
uses the data we collect to operate our business and provide the goods and
services we offer. We also use it to send communications, including promotional
communications and to serve our legitimate business purposes.
Providing and improving our goods and services. We use data to provide the goods and services we offer, improve
them, and perform essential business operations.
Customer support. We use your data to process any request for assistance you make
and to provide other customer care and support services.
Legitimate business purposes. We use data to detect and prevent fraud, to resolve disputes
and enforce our agreements. We also use it for our own legitimate business
purposes including audit or internal training.
Business Operations. We use data to develop business intelligence that enable us to
operate efficiently, make informed decisions and report on the performance of
our business. We also analyse your use of our Website, and your response to our
communications to improve the goods and services we offer.
Communications. If you are a customer, or you have signed up to one of our
marketing lists, we may use your personal data to send you marketing
communications about products, activities, promotions or other matters that we
feel may be of interest or use to you.
For information about managing email subscriptions and promotional
communications (including unsubscribing from them), please contact us at dataprivacy@allledgroup.com or call on: +44(0) 208 841 9000.
If you decide to contact us by WhatsApp we will process such
personal data in order to interact with you and provide any goods or services
that you have requested. Any personal data you submit to us via WhatsApp will
be stored and processed by WhatsApp in accordance with WhatsApp’s terms and
conditions and privacy policy, which can be found at https://www.whatsapp.com/legal/.
We will
share your personal data with third parties with your consent or as necessary
to complete any transaction or provide any goods or services you have purchased
or in the context of a reorganisation or restructuring of our business. Your
personal data may be disclosed or transferred to potential or actual buyers of,
investors into or lenders to our business or any of our assets, or any of the
advisors or representatives of the above. If so, we will ensure that
appropriate confidentiality terms are in place.
We may also
share your details with suppliers, technical service providers or vendors we
hire to carry out certain tasks on our behalf, and to exercise or defend our
legal rights and fulfil our legal obligations.
You have
rights over how we use your personal data.
You have
control over what data we collect. When asked to provide personal data, you may
decline. However, if you choose not to provide data that is necessary to
provide goods or a service, we may not be able to provide those goods or
service.
Access. You
have a right to know whether we hold personal information about you. Where this
is the case, you may request a copy of your personal data we hold, as well as
information about how it is being used. Your request will be responded to
within one calendar month of your request. Please note that we may require you
to provide proof of identity and, in certain cases, a fee, before we are able
to provide any information.
Rectification. Where
information held about you is inaccurate or incomplete, you may request its
rectification or completion.
Objection. You
have a right to object to the use of your data for marketing purposes.
Additionally, where we have used your data in pursuit of our legitimate
interests, you can ask us to stop (subject to conditions).
Restriction. You have a
right to ask us to restrict our use of your personal data in some
circumstances, for example whilst we investigate a complaint that the data we
hold about you is inaccurate (subject to conditions).
Erasure. In
certain circumstances, you may request that your information be erased (subject
to conditions).
Withdrawal of consent / communications preferences. You are allowed to withdraw your consent to our use of your
data at any time. If there is no other justification for the use of your data,
we will stop using it. If you receive promotional email or SMS messages from us
and would like to opt out, you can do so by following the instructions in those
messages, or by contacting us at dataprivacy@allledgroup.com or on +(0)208 841
9000.